史上最全亚马逊售后邮件模板，总有你需要的！

在亚马逊运营过程中，邮件沟通能力是运营者最基础和必备的技能之一。尤其在旺季的时候，经常都是状况百出，遇到被跟卖、物流慢、账号被审核等等，还有各种买家的咨询或投诉。

在这种情况下，卖家往往需要通过邮件沟通的方式去解决问题。因此，酷鸟卖家助手为大家整理了各种场景的亚马逊售后邮件模板，供卖家借鉴参考。当然，具体内容要视自身具体情况调整，希望对卖家朋友们有所帮助！

1. 客户因订购的商品大小不合适导致退货

Dear____，

Thanks so much for your great support on 店铺名.

So sorry for the inconvenience that the swimming suit（产品名） did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?

Just suggestion, if you insist on returning it back, we will go to the further step.

Waiting for your reply.

Best Regards

2.买家不知道如何使用产品的模板

Dear___,

Thank you for contacting us regarding your inquiry.

We are really grateful with your question Thus we can realize our shortage of product listing.

We will update our listing to perfect our product information.

There is the latest instruction of our product .Please check the attachment for your reference.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards

3.买家想取消订单但卖家已发货的回复

Dear____，

Sorry to hear that you would like to cancel the order *|Order Id|*.

We have to say sorry that it has been sent out. We can not stop the shipment.Maybe you can have put it on first and see if it is suitable after you receive the item. The {商品名称}may be quite suitable for you, to say the

least, if you don’t like it, you can give it to your relatives or friends as a gift.

Sorry for the inconvenience and hope you can get it soon. Please let us know if you have any questions or concerns. Keep in touch. We will try our best to solve it for you.

Have a nice day!

Sincerely yours,

*|Shop Name|* After-sales Customer Services

4.邀请review的邮件模板

Hello *|buyer_name|*,

I’m the Customer Satisfaction Manager for . Your complete satisfaction is my number one priority.

I am contacting you today to thank you for your recent purchase with us on Amazon for the:

*|title|*

Also, I wanted to ask you for a favor…

In our efforts to best serve our ongoing customers, we would be extremely grateful if you could leave us an honest review detailing our product quality and your overall experience. Your review of our product also helps other Amazon shoppers feel confident in their purchase. And it gives us insights on how to improve our product in the future.

Please click the following link to share your experience:

amazon product name

If you have any issues with your purchase, please let me know. I will personally take care of it.

As an Amazon seller we thrive on your review and support. Thanks again for shopping with us!

Have a great day!

Support Team

5.买家下单后的索评邮件模板

Hello *|buyer_name|*,

I’m the Customer Satisfaction Manager for . Your complete satisfaction is my number one priority.

I am contacting you today to thank you for your recent purchase with us on Amazon for the:

*|title|*

Also, I wanted to ask you for a favor…

In our efforts to best serve our ongoing customers, we would be extremely grateful if you could leave us an honest review detailing our product quality and your overall experience. Your review of our product also helps other Amazon shoppers feel confident in their purchase. And it gives us insights on how to improve our product in the future.

Please click the following link to share your experience:

amazon product name

If you have any issues with your purchase, please let me know. I will personally take care of it.

As an Amazon seller we thrive on your review and support. Thanks again for shopping with us!

Have a great day!

Support Team

6.邀请feedback邮件模板

Hello *|buyer_name|*,

Thank you again for your order of:

*|title|*

We wanted to make sure you’re completely satisfied with the delivery of your order. Please take a moment to inspect your item. If there are any issues, please contact us and we will resolve them as soon as possible.

As a small business, your feedback is extremely important to us. Would you please take 5 seconds of your time and leave us feedback regarding to our customer service, shipment and your overall purchasing experience?

As an Amazon seller we thrive on your feedback and support. Thanks again for shopping with us!

Sincerely,

Customer Service Team

以上就是今天和大家分享的一些亚马逊售后邮件模板啦，不知道有没有你想要的呢？